Become part of a dynamic and globally growing company as
Client Service Manager (m/f/d)
As the European subsidiary of the American group EVO Payments International, EVO offers innovative, reliable and secure solutions for the acceptance of debit and credit cards as well as other payment methods (e.g. PayPal, paydirekt) in retail, e-commerce and ATMs. Further services complete the full service portfolio.
Your main duties & responsibilities
- Management of important existing customers with the aim of expanding business cooperation
- Acceptance and clarification of customer enquiries (by telephone and in writing)
- Support with questions about products, functionalities and processes
- Master data maintenance and user administration
- Processing of malfunction/failure reports
- Development of efficiency and process improvements
- Implementation of customer communication
- Participation in on-call duty
- Successfully completed commercial or technical training
- Experience in the area of customer service / client service (desirable in the area of payment transactions)
- strong communication skills, confident appearance and high resilience
- High customer and service orientation as well as team spirit
- Distinctive problem-solving competence
- Good understanding of technical processes
- Very good English, gladly supplemented by further language skills
What we offer
- Dynamic company with flat hierarchies and fast decision-making processes in a future-oriented industry
- Attractive remuneration, flexible working hours and 30 vacation days per year
- Staff canteen with a varied range of food, free drinks and fruit
- Employee events
- Central location in the heart of Cologne with good transport connections.
We promote equal opportunities and diversity within the team!
We look forward to receiving your detailed application documents by email, stating your earliest possible start date and your salary expectations.
As the European subsidiary of the American group of companies EVO Payments International, EVO offers innovative, reliable and secure solutions for the acceptance of debit and credit cards as well as other payment methods (e.g. PayPal, paydirekt) in brick-and-mortar retail, E-commerce and mail order commerce, as well as at ATMs. Additional services round off the full-service package.