EVO Payments International GmbH is a limited liability company under German law headquartered in Cologne. It is a payment institute licensed by the BaFin (Federal Financial Supervisory Agency, Graurheindorfer Straße 108, 53117 Bonn, Germany) and entered in the commercial register of Cologne District Court under the number HRB 78863. The VAT ID number is DE243740140.

Management Board:
Anna Bejaoui, Mark Freese, Michael Reidenbach

EVO Payments International GmbH, Elsa-Brändström-Str. 10-12, 50668 Cologne, Germany
Tel. +49 221 99577-0, Fax +49 221 99577-720, e-mail: info.EMEA(at)

Legal notice:
EVO Payments International GmbH checks and updates the information on its website constantly. Despite taking every care, the data may have changed in the meantime. No liability or guarantee for the currency, correctness or completeness of the information provided can be assumed.
On you will find links to other sites on the Internet. For all of these links the following applies: EVO Payments International GmbH has no influence whatsoever on the design or content of such linked external sites. Therefore, EVO Payments International GmbH assumes no responsibility for and expressly distances itself from the content and design of these sites. This declaration applies to all links and references placed within our own website. Liability for illegal, incorrect or incomplete content and in particular any damage resulting from the use or non-use of the information provided on the linked websites shall lie solely with the provider of the linked website, not the party who merely refers to the publication in question via links.
The content and structure of these websites are protected. The reproduction of information or data, in particular the use of text, parts of text, or image material, requires the prior consent of EVO Payments International GmbH.

Please observe our Privacy Policy.

If you are not satisfied with our services in connection with the provision of payment services, you can submit a complaint to us at any time. Our Complaint-Management Team is available to you as your contact person and will contact you as soon as possible for clarification or forward your complaint internally to the responsible department.

How you can reach us:
EVO Payments International GmbH
Elsa-Brändström-Straße 10-12
50668 Köln
By e-mail to: beschwerdemanagement.EMEA(at)
or Mondays – Fridays from 9 a.m. – 6 p.m. by telephone under +49 221 99577-777

Complaints will be processed within the statutory time limits. In order to process your complaint properly and promptly, we kindly ask you to

  • use the term "complaint"
  • to state your customer number (VU number) in the subject as well as
  • to describe the facts underlying your complaint as accurately as possible.

Thank you very much for your co-operation.

You also have the option of contacting the conciliation office at the Deutsche Bundesbank:
Deutsche Bundesbank
Wilhelm-Epstein-Straße 14
60431 Frankfurt am Main, Germany

For further information on the Schlichtungsstelle and the conciliation procedure, please visit
Furthermore, you have the possibility of complaining at any time in writing or for the purpose of recording your complaint at the Federal Financial Supervisory Authority, Graurheindorfer Straße 108, 53117 Bonn, Germany, about violations of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz - ZAG) which relate to §§ 675c to 676c of the German Civil Code (Bürgerliches Gesetzbuch - BGB) or Art. 248 of the Introductory Act to the German Civil Code (Einführungsgesetz - EGBGB).

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