For questions about your products, malfunctions, etc.
Whether you are having problems setting up, testing or operating your payment solution ‒ we are happy to help. You can reach us from Monday to Friday from 9:00 a.m. to 6:00 p.m.. Alternatively, you can also use our online chat.
A look at our FAQ section may already help you. Here you will find explanations of e-payment-specific terms and facts and of EVO's functionalities. For example, read everything you need to know about PCI DSS, chargebacks and our Business Information System (BIS).
Would you like to change your merchant account data, merchant master data or contact person details? Would you like to order paper rolls for your terminal or request access data for the BIS customer portal? Then use our download area. Here you will find the appropriate forms with which you can immediately initiate your request.