Knowing what gives confidence.
When it comes to cashless payments, security is essential. But what security standards are there and how do they work? What do merchants have to consider to ensure maximum buyer protection? What can they do to ensure that they themselves are protected? We have compiled the most important information for you here.
Security at the POS
Since September 14, 2019, the strong customer authentication (SCA) for debit and credit card transactions has been in effect throughout Europe. Online shoppers verify themselves to their card-issuing bank as the rightful cardholder. Learn more.
Security in E-Commerce
For security in the authentication of credit card transactions, the worldwide standard 3D2 applies. This makes online shopping even safer for buyers and sellers. Here you can find out what you as a merchant need to consider in the future. Learn more.
Important information on fraud prevention
We would like to point out that at no time will we request information about your account details by e-mail. However, if you receive an e-mail requesting you to provide or confirm such personal information, it is highly likely to be a fraudulent e-mail.
How to recognise fraudulent e-mails (so-called "phishing") and how to deal with them:
- Unknown senders and the recipient's address: Check the subject and sender critically and delete this e-mail unread if necessary.
- Attachments and links from unknown senders: Do not open attached files or deposited links.
- Time pressure: Are you threatened with sanctions or reminder fees? Then you should double check this and, if necessary, contact us personally.
- Typing errors and formulations: Fraud e-mails are often formulated colloquially and contain errors.
Therefore, please DO NOT reply to such e-mails and do not disclose any personal data, such as your bank account details.
Further information on the subject of "phishing" and how you can protect yourself against it can be found on the website of the Federal Office for Information Security (link).