Support

How can we help you?

Do you have commercial or technical questions about your EVO PAY or EVO E-PAY solution? Our friendly and competent support team is at your disposal for all your concerns - from tips and explanations on functionality to solutions to problems during setup, testing and operation.

If, for example, you would like to know how you can offer your customers additional payment methods, which components make up a certain credit to your account or when a specific transaction was paid out, we will be happy to provide you with the necessary information.

You can reach us from Monday to Friday from 9:00 am to 6:00 pm. We are there for you and look forward to your questions!

Support for existing customers

(for questions about your products, technical problems, etc.)
T +49 221 99577-777*
F +49 221 99577-8777

Contact form

Alternatively, you can use the online chat feature on our website. You can find the chat feature on each page of our website in the middle on the right-hand side.

* Do you have questions about specific transactions? Then please have the following information ready:

  • Via which clients / which contractual partner / which terminal ID did the transaction take place?
  • On what day and at what time did the transaction take place?
  • What result was displayed in this transaction?

Useful Tips

Perhaps a look at our FAQ section can already help you. Here you will find explanations of e-payment-specific terms and circumstances and EVO functionalities, such as explanations of PCI DSS, chargebacks and our Business Information System (BIS).

Would you like to change your merchant account data, your merchant master data or your contact details? Would you like to order paper rolls for your terminal or request access to the BIS customer portal? Then take a look at our download area. Here you will find the necessary forms for your request.

Do you need acceptance logos from payment providers whose payment methods you make available to your customers? You will also find these logos in our download area.