Our support for you: friendly, solution-oriented, expert

Do you have any commercial or technical questions? We will be happy to answer them. Our support team is at your disposal for all concerns regarding your EVO PAY or EVO E-PAY solution.

For questions about your products, malfunctions, etc.

Support for existing customers

Whether you are having problems setting up, testing or operating your payment solution ‒ we are happy to help. You can reach us from Monday to Friday from 9:00 a.m. to 6:00 p.m.. Alternatively, you can also use our online chat.

When things becomes concrete

Do you have any questions about specific transactions? So that we can help you quickly, please have the following information ready for us:

Have you already looked at our FAQ

A look at our FAQ section may already help you. Here you will find explanations of e-payment-specific terms and facts and of EVO's functionalities. For example, read everything you need to know about PCI DSS, chargebacks and our Business Information System (BIS).

Some things can be done quite simply via form

Would you like to change your merchant account data, merchant master data or contact person details? Would you like to order paper rolls for your terminal or request access data for the BIS customer portal? Then use our download area. Here you will find the appropriate forms with which you can immediately initiate your request.

Acceptance logos for your website

Do you need acceptance logos from payment providers whose payment methods you enable your customers to use? You can also find these logos in our download area.